Terms and Conditions


Swanky Lash and Brow Bar Lash and Brow Bar Ltd. reserve the right to amend these terms and conditions where Swanky reasonably considers it necessary to do so. Reasonable notice of these changes will be given where applicable.

Cancellation Policy

Appointments at Swanky are in very high demand and it is important to us that we try to accommodate our clients as much as possible. To achieve this, we abide by a strict 24 hour cancellation policy for all appointments whether made via email, in person, online or by telephone. If you do need to cancel or reschedule your appointment, please give us 24 hours’ notice so we can offer you a more convenient time and help you avoid a cancellation fee. Failure to notify Swanky within 24 hours will result in the loss of the appointment and 50% cancellation fee.

Online Bookings

Please fill out all required fields and provide a valid email address and telephone number when registering for online booking with Swanky. To secure your online booking, your card will be charged 50% of the treatment price. Once you have made your appointment online, you will receive an email confirming the date and time of your booking.

At the time of your appointment, the 50% will be deducted from the total owing. Should you cancel, reschedule or fail to attend your booking,your 50% deposit will not be refunded in accordance with our cancellation policy. This will appear as Swanky Lash and Brow Bar Ltd. on your bank statement.

Gift Vouchers

Please ensure that you bring your redeemable gift voucher to present upon payment. If full or partial payment for your visit is by a gift voucher, this will become void if you fail to arrive. However, we will be pleased to hold the balance of the value of the voucher for future use.

Swanky gift vouchers can be used in any of our London salons toward any treatment and exclude products. Swanky gift vouchers must be redeemed by the date indicated on the voucher. Swanky will not accept responsibility for lost, stolen or damaged gift vouchers. Please treat gift vouchers as cash.

Swanky gift vouchers may not be exchanged for cash or other vouchers.

Patch Tests

For your safety, we require you to have a patch test before we can provide you with any tinting or eyelash services. Tinting treatments require a minimum of 24 hours before treatment can commence.

Following the appropriate waiting period, we will be happy to treat you safely.

If you have overly sensitive skin or any specific allergies that may be affected by our treatments or products, we also recommend a patch test. This is for use by your therapist to ensure your treatment is 100% safe.

We cannot be held responsible if you do not disclose any medications or condition that may affect your treatment. Please inform your therapist or technician of any changes in your health on subsequent visits.

If you are unsure if you can have a particular treatment for any reason, please speak to a member of staff at least 24 hours before your appointment.


Your privacy is important to us, and we are committed to maintaining the privacy of any personal information we collect from you. We subscribe to the principles of UK data protection legislation. We do not share any of your personal information with any third party organisations.

Retail Refunds & Refunds in General

Refunds or exchanges are available within 14 days of purchase, with a valid receipt.

Returns must be made to store of purchase, in a re-saleable condition with tags intact.

The following items are not eligible for exchange or refund: skincare.

Sale items are exchange only. ‘Sold as seen’ items are a final sale and will not be accepted if returned.

Refunds may take up to 28 days to process before the funds are available and cleared into the account from which the original payment was made.


Promotions will sometimes vary between different locations and are only valid in the location advertised.

Promotional offers cannot be combined with any other offer.

Time restrictions may apply to promotions and may vary based on Salon locations.

Swanky Lash and Brow Bar Ltd. has the right to cancel any promotions running at any given time.


From time to time we may issue promotional discount codes to individuals or groups of people.

Each code will have its own specific terms, for example when it is valid from and until, and what discount or offer it provides you. However, general terms for the use of voucher codes are: – They are not valid in conjunction with any other offer, discount, promotion or on sale items – They cannot be used to purchase online gift vouchers – They are only available for your sole use and will not be valid if passed on to third parties.

Swanky Lash and Brow Bar Ltd. reserve the right to withdraw or alter any promotion at any time at their discretion without prior notification.

Method of Payment

Regrettably, we cannot accept cards without a chip and pin. We currently do not accept American Express & Diners.